Frequently Asked Questions
Everything you need to know about your glow journey.
How long does it take for my order to ship?
Orders are typically processed within 1-2 business days. Standard shipping takes approximately 3-5 business days within the continental U.S.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you can return the product for a full refund minus shipping costs.
Are your products safe for all skin types?
Yes, Urban Skin Rx® products are specifically formulated to address diverse skin tones and concerns, though we always recommend a patch test before full application.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and select international locations. Shipping rates and delivery times vary by destination.
Are your products cruelty-free?
Absolutely. We are proud to be a cruelty-free brand and do not test any of our finished products or ingredients on animals.
How can I track my package?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.