Returns & Exchanges
At Urban Skin Rx®, we want you to be completely satisfied with your Clinical Skin Care results. If you are not happy with your purchase, we offer a 30-day return window for products purchased directly from our website.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to start the process within 30 days of delivery.
Print Your Label
Select the items you wish to return and download your prepaid shipping label provided by our system.
Package Your Items
Securely pack the products in their original packaging and attach the return shipping label to the outside of the box.
Receive Your Refund
Once our warehouse receives and inspects your return, please allow 7-10 business days for the credit to appear on your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing